BAMBILO LTD
Last updated: 14 October 2026
At BAMBILO LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.
We aim to handle your personal information transparently and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR.
1. Who We Are
BAMBILO LTD operates an online retail store selling children’s toys and equipment to customers in the European Union and the United Kingdom.
For questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below.
Business name: BAMBILO LTD
Email: bambilo.info@gmail.com
Phone: +386 71 197 917
BAMBILO LTD is responsible for determining how and why your personal data is processed, where applicable as the data controller.
Please add your registered business address and company registration details before publishing this policy.
2. Personal Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
Information you provide directly
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order details and purchase history
- Information you provide when contacting customer support
- Information you provide when requesting a return, refund, or replacement
Payment information
Payments are processed through the payment methods and payment service providers available at checkout. We may receive transaction references, payment status, and limited payment-related details needed to manage your order.
We do not intend to collect or store complete payment card details on our own systems where these are handled by our payment provider.
Technical and website information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Website usage and interaction data
- Security logs
- Cookie identifiers and similar technologies, where applicable
The information collected depends on the website features and technologies in use.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Sending order confirmations and relevant updates
- Responding to questions and customer support requests
- Managing returns, refunds, exchanges, and complaints
- Processing payments and preventing fraudulent transactions
- Maintaining website security and functionality
- Complying with tax, accounting, and other legal obligations
- Improving our products, services, and website experience
- Sending promotional communications where permitted by law and, when required, with your consent
We will not use your personal information for purposes that are incompatible with those explained in this policy without providing appropriate information and obtaining consent where required.
4. Legal Bases for Processing
Under applicable data protection laws, we process personal information on one or more of the following legal bases.
Contractual necessity: To process your purchase, arrange delivery, provide customer support, and manage returns or refunds.
Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.
Legitimate interests: To maintain website security, prevent fraud, manage our business, and improve our services, where our interests do not override your rights and freedoms.
Consent: To send certain marketing communications or use non-essential cookies and similar technologies where consent is required. You may withdraw your consent at any time.
5. Sharing Your Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our store and fulfil your orders. These may include:
- Payment providers: To process payments and help prevent fraud.
- Shipping and delivery companies: To deliver your purchases.
- Website hosting and e-commerce providers: To operate and maintain our online store.
- Customer support providers: To help us respond to customer enquiries, where used.
- Accounting, legal, and professional advisers: Where needed for business administration and compliance.
- Public authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.
We aim to share only the information necessary for the relevant purpose. Where required, we put appropriate contractual and data protection safeguards in place with our service providers.
6. International Data Transfers
Some of our service providers may process personal data outside the country in which you live, including outside the European Economic Area or the United Kingdom.
Where applicable data protection laws require safeguards for international transfers, we will use an appropriate transfer mechanism, such as an adequacy decision or approved contractual safeguards.
For further information about relevant safeguards, please contact us at bambilo.info@gmail.com.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, taking account of applicable legal requirements.
Generally:
- Order and transaction records: Kept for the period required by applicable tax, accounting, and legal obligations.
- Customer service correspondence: Kept for as long as necessary to resolve enquiries and maintain appropriate records.
- Returns and refund records: Kept as needed to administer claims, comply with legal obligations, and establish or defend legal claims.
- Marketing information: Kept until you withdraw consent or unsubscribe, or until the information is no longer needed, subject to applicable requirements.
- Technical and security logs: Kept for a period appropriate to website security, troubleshooting, and operational needs.
When personal information is no longer needed, we will securely delete it or anonymise it where appropriate, unless the law requires us to retain it for longer.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions and, where enabled, analyse website usage or support marketing.
Cookies may be used for purposes such as:
- Remembering shopping basket contents
- Supporting checkout and website security
- Remembering preferences
- Measuring website performance
- Providing analytics or personalised advertising, where applicable
Strictly necessary cookies may be used where permitted without consent. We will request consent before using non-essential cookies where required by applicable law.
You should be able to manage your cookie preferences through our cookie settings where provided. You may also control cookies through your browser, although disabling certain cookies may affect website functionality.
Please ensure your website’s actual cookie banner and settings match the technologies it uses.
9. Marketing Communications
We may send promotional emails or other marketing communications where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing messages. Where a legal exception applies, we will comply with its conditions.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us at bambilo.info@gmail.com.
Even if you opt out of marketing, we may still send essential service communications about purchases, deliveries, refunds, or other transactions.
10. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure service providers, appropriate system security, and limiting access to information to those who need it.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on your location and the applicable law, you may have the right to:
- Access: Request a copy of your personal information.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of your personal information in certain circumstances.
- Restriction: Ask us to restrict how we process your information in certain circumstances.
- Data portability: Request certain information in a structured, commonly used, machine-readable format.
- Object: Object to processing based on legitimate interests and to direct marketing, subject to applicable law.
- Withdraw consent: Withdraw consent where processing relies on consent. This does not affect the lawfulness of processing carried out before withdrawal.
- Complain: Lodge a complaint with the relevant data protection supervisory authority.
These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.
To exercise your rights, contact us at:
Email: bambilo.info@gmail.com
We will respond within the period required by applicable law, generally within one month under the GDPR, subject to any lawful extension.
12. Children’s Privacy
BAMBILO sells children’s toys and equipment, but our online store is intended to be used by adults making purchases for themselves, their families, or as gifts.
We do not knowingly seek to collect personal information directly from children for marketing purposes. If a child provides personal information to us, a parent or legal guardian may contact us to discuss an appropriate response, including deletion where required by law.
We encourage parents and guardians to supervise children’s use of online services.
13. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate under their own privacy policies and practices.
We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
14. Automated Processing and Fraud Prevention
Our payment providers or other service providers may use automated tools to help assess transactions, detect suspicious activity, or prevent fraud.
Where BAMBILO uses or relies on automated processing that produces legal effects or similarly significant effects on individuals, we will provide any information and safeguards required by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal obligations.
The updated version will be published on this page with a revised “Last updated” date. Where required, we will provide additional notice of significant changes.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us.
BAMBILO LTD
Company Number 17519495
Email: bambilo.info@gmail.com
Phone: +386 71 197 917
We are committed to treating your personal information responsibly and transparently.