At BAMBILO LTD, we want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help.
1. Right to Cancel Your Order After Delivery
If you are a consumer purchasing online in the EU or UK, you generally have the right to cancel your purchase within 14 days of receiving your goods without providing a reason, subject to applicable legal exceptions.
To exercise this right, please notify us within the applicable cancellation period by emailing:
Please include your order number and the products you wish to return.
After notifying us of your cancellation, you generally have a further 14 days to send the goods back.
2. Return Conditions
Returned products should be handled with reasonable care and sent back with all included accessories and components.
You may inspect products as you reasonably would in a shop. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.
Certain products may be excluded from the right to cancel where a legal exception applies. For example, sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded if they have been unsealed after delivery, where the relevant legal conditions are met.
Please contact us before sending a return so that we can provide the appropriate return instructions.
3. Return Shipping Costs
For returns made because you have changed your mind, you are responsible for the direct cost of return shipping, provided this requirement was communicated to you before purchase and applicable law permits it.
If an item is faulty, damaged, incorrect, or not as described, please contact us. We will explain the appropriate next steps and cover return costs where required by applicable consumer law.
4. Refunds for Returned Products
Once we receive the returned goods, or you provide evidence that you have sent them back, we will process your refund in accordance with applicable law.
Where the statutory withdrawal right applies, refunds will generally be issued within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first, as permitted by law.
Refunds will normally be made using the original payment method unless you expressly agree otherwise. You will not incur refund fees.
Where a statutory withdrawal applies, we will refund the cost of standard outbound delivery if one was charged. Any additional cost resulting from your choice of a more expensive delivery method may be excluded as permitted by law.
5. Orders Not Dispatched Within 7 Days
At BAMBILO, we aim to prepare and dispatch orders promptly.
If we are unable to dispatch your order within 7 calendar days of your purchase, you may contact us to request a full refund if you no longer wish to wait.
Please email bambilo.info@gmail.com with your order number. We will confirm the status of your order and assist you with the refund process.
This 7-day commitment is an additional customer service promise and does not limit any cancellation, termination, or refund rights you may have under applicable law, including where delivery deadlines are missed.
6. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at bambilo.info@gmail.com.
Please include your order number, a description of the issue, and photographs where helpful.
We will review the issue and arrange an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
Your statutory rights remain unaffected. For consumers in the EU, goods generally carry a minimum two-year legal guarantee against lack of conformity, subject to applicable law.
7. Delivery Delays and Undelivered Orders
If your order has not arrived within the agreed delivery period, please contact us so we can investigate.
Where delivery deadlines are missed, you may have the right to set an additional reasonable delivery period or terminate the contract and receive a refund, depending on the circumstances and applicable law.
Nothing in this policy removes any statutory rights you have when an order is delayed or not delivered.
8. How to Contact Us
BAMBILO LTD
Company Number 17519495
Email: bambilo.info@gmail.com
Phone: +386 71 197 917
Please include your order number in all order-related enquiries so that we can assist you more efficiently.
We appreciate your trust in BAMBILO and will do our best to resolve any concerns fairly and promptly.